AstroShrine Kundli app
The AstroShrine Kundli app (Panchang, Kundli, Muhurat) uses the same AstroShrine account. You can delete your data in two ways:
- Only the Kundli app's data (saved kundlis, matches, personal tithis, profile and preferences synced by the app): open AstroShrine Kundli → Settings → My account → tap "पंचांग डेटा हटाएँ" / "Delete Panchang data" → Confirm. This is deleted immediately; your AstroShrine account stays.
- The whole account (for both apps): use one of the two options above — delete from the AstroShrine app, or email support.astroshrine@gmail.com with the subject "Account Deletion Request" and your registered phone number.
Data stored only on your phone (cached panchang, offline kundlis) is removed when you uninstall the app. Location is used only to calculate the panchang and is not stored with your identity.
What gets deleted
| Data | Action |
|---|---|
| Profile information (name, email, phone, profile picture) | Permanently deleted |
| Birth chart data (date/time/place of birth, calculated chart) | Permanently deleted |
| AI chat sessions and messages | Permanently deleted |
| Consultation chat history | Permanently deleted |
| Booking history | Anonymized (financial records retained per legal requirement) |
| Wallet balance | Forfeited (non-refundable upon voluntary deletion) |
| Device tokens / notification preferences | Permanently deleted |
| Payment transaction records | Retained for 7 years (legal requirement under Indian financial regulations), then deleted |
Important to know
- Account deletion is irreversible. You will need to create a new account if you wish to use AstroShrine again.
- Any active bookings will be cancelled and refunded per our cancellation policy before account deletion.
- It may take up to 30 days for all data to be fully purged from our systems and backups.
- Data shared with astrologers during sessions (chat messages) may be retained by those astrologers independently; we will remove it from our systems.
Confirmation
After processing your deletion request, we will send a confirmation email to the address associated with your account.
Still have questions? Contact our support team — we're happy to help.